Money-Back Guarantee Policy

Qualifying Purchases

Our Money-Back Guarantee applies to eligible digital products, subscriptions, and premium service plans purchased directly through xenovath.quest. Purchases made via third-party platforms, resellers, or promotional giveaways are not covered unless explicitly stated.

Refund Period

Refund requests must be submitted within 14 calendar days from the original purchase date. After this period, payments are considered final and non-refundable unless required by applicable consumer protection laws.

How to Submit a Claim

To initiate a refund request, please contact our support team with the following details:

• Full name used for the purchase
• Order confirmation number
• Date of transaction
• Clear explanation of the reason for your request

Refund requests should be sent to: [email protected]

Requirements for Approval

Refunds are granted when requests meet eligibility criteria and demonstrate that the product or service was not delivered as described. XENOVATH reserves the right to review account usage data to verify that services were not extensively consumed or misused before a refund is processed.

Exceptions

The following situations are not eligible for refunds:

• Requests submitted after the 14-day refund period
• Accounts suspended due to violation of our Terms of Service
• Services already fully delivered or completed
• Custom or personalized service packages

Refund Processing & Support

Once approved, refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your financial institution. For questions regarding your request, contact our support team at:

Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC)